Service Agreement
Last updated: 6 May 2026 · Neburise Ltd · Company No. 15449382
This Agreement is made between Neburise Ltd, a company registered in England and Wales under company number 15449382, trading as MyWebLife (the “Provider”, “we”, “us”, “our”); and
the customer named at checkout (the “Client”, “you”, “your”).
By ticking the agreement box and completing payment, the Client confirms they have read and agree to these terms. Effective date: the date of first payment.
1. Services
1.1 The Provider will design, build, host and maintain a website for the Client (the “Website”), and provide the AI-powered features, search optimisation (SEO/AEO) and edit services described in the Client’s chosen package (together, the “Services”).
1.2 The Provider aims to deliver the initial Website within a reasonable timeframe after receiving all required content and information from the Client. Delivery depends on the Client supplying business details, images and approvals promptly. Where the Services include a Google Business Profile, full live ranking depends on Google’s own verification process and timelines, which are outside the Provider’s control.
1.3 The Services are provided on a continuing monthly subscription basis for the agreed monthly fee.
2. Term, Minimum Commitment and Cancellation
2.1 Minimum term. This Agreement has a minimum term of three (3) months from the Effective date. The Client commits to pay the monthly fee for each of the first three months in full, regardless of usage or early cancellation.
2.2 Continuation. After the minimum term, the Agreement continues on a rolling monthly basis until cancelled.
2.3 Cancellation. After the minimum term, the Client may cancel at any time. Cancellation takes effect at the end of the then-current billing cycle. No partial-month refunds are given.
2.4 Early cancellation. If the Client cancels, stops paying, or initiates a chargeback during the minimum term, the remaining minimum-term fees become immediately due and payable.
2.5 Cancellation by the Provider. The Provider may suspend or terminate the Services on written notice if the Client fails to pay, breaches this Agreement, or uses the Services unlawfully.
3. Fees and Payment
3.1 The monthly fee is the amount shown at checkout. Founder pricing, where offered, is honoured for as long as the subscription remains active and unbroken; if the subscription lapses, founder pricing may no longer be available.
3.2 Fees are billed monthly in advance and collected automatically via the Provider’s payment processor (Stripe).
3.3 Optional add-on packages (including but not limited to web security, paid advertising management, and additional content) are charged in addition to the base monthly fee at the rates quoted.
3.4 All fees are exclusive of VAT where applicable. The Client is responsible for any chargeback or failed-payment fees incurred.
4. What the Monthly Fee Does and Does Not Include
4.1 Included: the Website build, hosting, the AI features and search optimisation described in the chosen package, and ongoing edits requested through the Provider’s supported channels.
4.2 Not included (available only as separately purchased add-ons or at additional cost):
- (a) Web security package — including SSL/security beyond the platform default, malware monitoring, web application firewall, scheduled backups, breach detection and breach response;
- (b) Paid advertising / PPC management — including Google Ads, Meta Ads, ad spend, and campaign management;
- (c) Content writing beyond initial setup — new pages, blog posts or copywriting requested after the initial Website build;
- (d) Third-party costs — including domain name registration and renewal, premium plugins or software licences, and stock or premium imagery, passed through to the Client at cost.
5. Website Security and Liability
5.1 The Provider is not responsible for the security of the Website unless the Client has purchased a web security package under clause 4.2(a). Where no security package is held, the Website is provided on a best-effort basis using standard platform security only.
5.2 Without a security package, the Provider accepts no liability for hacking, malware, data breaches, defacement, downtime caused by attacks, loss of data, or any consequence arising from security incidents affecting the Website.
5.3 Where a security package is purchased, the Provider will provide the security measures described in that package, but does not warrant that the Website will be immune from all attacks. No security service can guarantee absolute security.
5.4 The Client is responsible for the accuracy and lawfulness of all content it supplies, and for keeping its own account credentials secure.
6. Ownership and Intellectual Property
6.1 The Provider owns the Website and all Services during the term of this Agreement, including the design, build, AI features, automations, search optimisation systems, code, and any tooling used to deliver them.
6.2 On cancellation, the Client may take ownership of the Website in the form of a static export — that is, the built website pages (HTML, CSS and associated static assets) as they exist at the point of cancellation. The Client is then responsible for arranging its own hosting.
6.3 The following are NOT transferred to the Client on cancellation and remain the exclusive property of the Provider:
- (a) any AI features, AI-driven editing systems, chat or automation tools;
- (b) any web security systems, monitoring, firewalls or backup infrastructure;
- (c) any SEO/AEO automation, search-optimisation engines or ranking systems;
- (d) any content management system, dashboards, hosting infrastructure, source repositories, or proprietary code or templates used to build or operate the Website.
6.4 The static export delivered under clause 6.2 is a frozen copy of the public website only. It will not include, and will cease to function with respect to, the AI, security, and optimisation features listed in clause 6.3, which depend on the Provider’s systems.
6.5 The Provider may transfer the Website’s domain name to the Client on request, provided all sums due have been paid and any third-party domain costs are settled.
7. Client Responsibilities
7.1 The Client will provide accurate business information, respond to requests for content and approvals, and not use the Website for unlawful, misleading or prohibited purposes.
7.2 The Client warrants it has the right to use all content (text, images, logos) it supplies, and indemnifies the Provider against claims arising from that content.
8. Service Levels and Edits
8.1 Edit requests submitted through the Provider’s supported channels are actioned on a reasonable-efforts basis during normal business hours.
8.2 “Lifetime edits”, where offered, apply only for as long as the subscription is active. Edits do not include redesigns, new packages, or work falling under clause 4.2.
9. Area Exclusivity
9.1 Where the Provider has agreed to limit the number of competing trades it serves in the Client’s local area, this commitment applies only while the Client’s subscription remains active and in good standing. It lapses immediately on cancellation or non-payment.
10. Limitation of Liability
10.1 Nothing in this Agreement limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.
10.2 Subject to clause 10.1, the Provider’s total liability arising out of or in connection with this Agreement is limited to the total fees paid by the Client in the three (3) months preceding the claim.
10.3 The Provider is not liable for loss of profit, loss of business, loss of goodwill, or any indirect or consequential loss.
10.4 The Provider does not guarantee specific search rankings, traffic levels, lead volumes, or business results. Any examples or case studies shown are illustrative and not a promise of results.
11. General
11.1 Governing law. This Agreement is governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
11.2 Data protection. Each party will comply with applicable UK data protection law (UK GDPR and the Data Protection Act 2018) in respect of any personal data processed under this Agreement.
11.3 Entire agreement. This Agreement, together with the chosen package details at checkout, is the entire agreement between the parties.
11.4 Variation. The Provider may update these terms on reasonable notice. Continued use of the Services after notice constitutes acceptance.
11.5 Severance. If any term is found unenforceable, the remaining terms continue in force.
Acceptance
By ticking the agreement checkbox and completing payment at checkout, the Client confirms they have read, understood and agree to this Agreement, including the three-month minimum term (clause 2.1), the security responsibility terms (clause 5), and the ownership and post-cancellation terms (clause 6).